Why are there 2 separate shopping carts for stationery items & handmade items?

Thank you so much for this question!

I apologize for any confusion this may cause.

When building the web pages for my handmade items (Bummlies, Sweater Vests, Barkclava Hats, FUNdanas, and Add-On Badges), it was necessary to create a different yet equally secure checkout system than the shopping cart used for my stationery items (address labels, signed prints, books, note cards & gift wrap).

I did this to ensure that inventory numbers for the handmade items are kept up-to-date & accurate while allowing the flexibility that you have always enjoyed when choosing images for my stationery items.

Please rest assured that when purchasing stationery & handmade items at the same time through the 2 separate cart systems, that all items will be combined in as few packages as possible & that all extra shipping charges will be refunded to you when I process your orders.

** International customers purchasing stationery items please click here.

Shipping

Are you interested in sending multiples of the same item or a combination of different products to one address?

I am happy to combine shipping when possible.

The 2 secure shopping carts each calculate shipping charges by the approximate weight of your order.  They are very accurate for most orders.  However, in some cases, the actual weight or the use of flat rate packaging can lower the shipping charge.

Our Promise to You:
 
You will never be charged more for shipping than what the shopping cart calculates.  After packaging your order, if the actual shipping charge is lower than the shopping cart's original calculation, a reduced shipping cost will be charged.  An email will also be sent to you, notifying you of the lowered rate.

Processing time

All of my items are handmade by me and ship within these guidelines:

Most Bummlie orders ship within 1-2 business days.

FUNdanas ship within 1 business day.

In Stock - Ready-Made Sweater Vests & Woofie Warmers ship within 1 business day.

Custom Sweater Vests, Barkclava Hats, Woofie Warmers and Add-on Badges ship within 2-3 weeks after receiving your order.

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** After receiving your Custom order, I will promptly send you an email confirming the size and colors you chose for the Body / Bobbles / Collar of your Sweater Vest, Woofie Warmer or Barkclava Hats.

All orders are shipped in the order they are received.

When your order is complete, I will send you a final email with the tracking number to let you know it is done & on the way! 

Note:  All products and books that are described as being shipped directly from the manufacturer or publisher, are ordered for you within 24 hours of receipt of payment.  However, please allow for the time stated on the specific product page (generally 2 to 3 weeks) for production and delivery time.

For the items that ship directly from our location, Pug Notes packages each item with care, but cannot be responsible for damage after it leaves our hands.

Shipping prices quoted on website are for orders sent within the USA.

Address labels are happily offered to you with Free Shipping.  These items are sent promptly to their destinations by First Class Mail.

International orders are welcome.  Please click here for details.

For International Customers ~ Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs or loss or misdelivery by your country's postal agency. 

** Please double check your SHIP TO: address is correct.**
We cannot replace items that have been sent to an incorrect address.

Payment Methods Accepted

• Visa
• MasterCard

Privacy 

At Pug Notes, as the sole business owner and operator, I respect and take your privacy very seriously.

The information you share through my website is only used by me to fulfill your order. This information is stored safely and securely until asked to be permanently removed and is never shared with a 3rd party.

I also may email you New Product News & Quarterly Newsletters for Pug Notes that you are welcome to opt-out of at anytime.

The mailings are meant for your enjoyment only.

It is my promise to you that your private information is not shared with any 3rd parties.

To receive a written document of your information that I have on file please contact me anytime at:

Melissa Langer

1764 Continental View Dr.

LOUISVILLE, COLORADO 80027

United States

melissa@pugnotes.com

1-877-661-8024

Returns and Refunds 

If you need to return your order, please contact me before shipping your package.

I gladly accept returns and exchanges.
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery ​

The following items can't be returned or exchanged
Because of the nature of these items, I can't accept returns for:
Custom or personalized orders

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

I do not accept cancellations
But please contact me if you have any problems with your order. ​
 

100% Satisfaction Guarantee

Your satisfaction is my #1 priority!

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