Frequently Asked Questions
We accept Visa and MasterCard Pug Design A44Pug Design A43Pug Design A46

Do you combine shipping?

Are you interested in sending multiples of the same item or a combination of different products to one address?

I am happy to combine shipping when possible.

The secure shopping cart calculates shipping charges by the approximate weight of your order.  It is very accurate for most orders.  However, in some cases, the actual weight or the use of flat rate packaging can lower the shipping charge.

Our Promise to You:
 

You will never be charged more for shipping than what the shopping cart calculates.  After packaging your order, if the actual shipping charge is lower than the shopping cart's original calculation, a reduced shipping cost will be charged.  An email will also be sent to you, notifying you of the lowered rate.
Shipping and Store Policies

How long does it take to get my order?

Orders are processed within 24 hours of receipt of payment.

Note:  All products and books that are described as being shipped directly from the manufacturer or publisher, are ordered for you within 24 hours of receipt of payment.  However, please allow for the time stated on the specific product page (generally 2 to 3 weeks) for production and delivery time.

For the items that ship directly from our location, Pug Notes packages each item with care, but cannot be responsible for damage after it leaves our hands.  Therefore, insurance is recommended and provided for an extra charge.  Most packages can be covered for loss or damage for as low as $1.65.  Please contact me to add this service.

Shipping prices quoted on website are for orders sent within the USA shipped by Priority Mail.

Gift Certificates, Note Cards and Address & Shipping Labels are happily offered to you with Free Shipping.  These items are sent promptly to their destinations by First Class Mail.

Do you ship internationally?

Yes! Please read our International Order Policy.

What types of payment methods do you accept? We accept Visa and MasterCard

Do you do commission work?  

I do not do commissioned portraits.  However, I am always happy to take suggestions.  Feel free to email me a picture of your pet.  I cannot promise I will paint him, but I will contact you if the breed becomes a Dog Pal

Do you sell the original paintings?  

I do not sell my original paintings, but I appreciate the question and the interest in my artwork.

How do you create your paintings? 

I have documented my creative process for you to enjoy.

Why do you paint so many Pugs?

My pug, Emmitt, has inspired my love for painting pugs and dogs.  Please read our story of how it all began.

Can you inscribe my book?

I am happy to inscribe your copy of Emmitt & Olive.  It ships from my location, so I am happy to sign it. All of my other books are dropped shipped to you directly from the publisher, so I cannot sign them.

Do you sell wholesale?

Yes!  I do sell my gift wrap by the case of 36 rolls at wholesale to businesses with a valid Sales Tax Id.  Please email for details.

This is a gift, will you enclose a card? Emmitt

Yes!  I am happy to enclose a gift card.  Please just let me know what you would like it to say.  

I cannot decide!  Do you sell Gift Certificates?

Gift Certificate

Yes!  You may purchase a gift certificate in any dollar amount.  I am happy to send it directly to you or to your friend with a gift card.  

Please contact me with any further questions.  I would love to hear from you.